Terms of service
Terms and Conditions
Updated 22 Oct 2018
In these Conditions :
-Buyer - means the person who buys or agrees to buy the Goods from the Seller;
-Conditions - means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
-Contract - means a contract between the Seller and the Buyer for the sale and purchase of Goods in accordance with these Conditions;
-Delivery Date - means the date specified by the Seller when the Goods are to be delivered, or the date on which delivery takes place, whichever is later;
-Delivery Destination - means the location specified in a Contract for the delivery of the Goods ordered by the Buyer under that Contract;
-Goods - means one or more of the products which the Buyer agrees to purchase from the Seller; -Intellectual Property Rights – means any and all rights pertaining to discoveries, trade secrets, confidential business information, financial, marketing and business data, concepts, ideal and improvements to existing technology (whether or not written down or converted to otherwise converted to tangible form), patents, patent applications, patent disclosures, designs, trademarks, service marks, trade names, logos, rights in any domain names, algorithms, database rights, goodwill, copyright(s), moral rights, know-how, reputation, modes, get-up, computer programs and analogous property, plans, models, and all other forms of industrial or intellectual property (in each case in any part of the world and whether or not registered or registerable and to the fullest extent thereof and for the full period thereof and all extensions and renewals thereof), pricing and cost information, business and marketing plans and customer and supplier lists and information, all applications for registration of the foregoing and all rights and interest, present and future thereto and therein and the term “Intellectual Property” shall be construed accordingly; -Quotation – means the standard Seller document which contains a unique reference number and value of the Goods payable by the Buyer to the Seller;
-Sale Invoice- means the standard Seller invoice document which contains the final amount due and owing to the Seller for the Goods and services provided (including local taxes, delivery costs etc.); and
-Seller - means The Nature of Things Ltd, 26 King’s Inns Street, Dublin D01 P2W7, Ireland.
2. CONDITIONS APPLICABLE
2.1 These Conditions shall apply to all Contracts to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.
2.3 No Quotation shall be binding on the Seller until confirmed by the Seller;
2.4 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
2.5 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless expressly agreed in writing by the Seller. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Seller which is not set out in the Contract.
3.1 In such cases where the Goods are sold by reference to the Seller’s published price list, the price payable for the Goods shall be the price stipulated in the Seller’s published price list current at the date of the Contract, or the date of order by the Buyer (as applicable). Otherwise, the price payable for the Goods shall be the price agreed upon by the Seller and the Buyer and stipulated in the Quotation.
3.2 The Seller reserves the right to increase from time to time the current price list without giving written notification to the Buyer due to the volatile nature of the raw materials used and specific market conditions.
3.3 The price is exclusive of VAT (or any similar tax) or any tax or duty relating to manufacture, transport, export, import, sale or delivery of the Goods which shall be due at the tax rate ruling on the date of the Seller’s Sale Invoice.
3.4 All prices are quoted in Euros unless otherwise specified, and all payments must be made in Euros unless otherwise agreed in writing by the Seller.
3.5 Any dispute in relation to the Sale Invoice or statements of account must be notified to the Seller with seven (7) days of receipt of said Sale Invoice or statements.
3.6 In the event that the Buyer fails to make payment for the Goods, the Buyer shall fully indemnify the Seller in respect of any costs and expenses, legal or otherwise incurred by the Seller in recovering payment from the Buyer.
4.1 Delivery shall take place by such method as the Seller may in its absolute discretion decide, to the location specified by the Buyer (the “Delivery Destination”), on or as close to the Delivery Date as is reasonably practicable in all the circumstances. For the avoidance of doubt, the Delivery Date is approximate only, and unless otherwise expressly agreed in writing by the Seller, time is not of the essence for delivery.
4.2 Costs of packaging and delivery shall be added to the Sale Invoice, unless otherwise agreed in writing. 4.3 No delay in the delivery of the Goods shall affect the price of the Goods or entitle the Buyer to reject any delivery or any further instalment or part of the order or any other order from the Buyer or to repudiate the Contract or the order.
4.4 The Buyer’s attention is drawn to the provisions in Condition 11.1.3.
4.5 If, for any reason, the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Seller is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations, the Seller may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). This provision is without prejudice to any of the Seller’s rights in relation to a failure by the Buyer to take delivery of the Goods or pay for them in accordance with the terms of the Contract.
4.6 The Buyer shall inspect the Goods upon delivery and shall notify the Seller of any defects found within one week after that date.
4.7 Subject to the other provisions of these Conditions the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs damages, charges or expenses caused directly or indirectly by a delay in the delivery of the Goods (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds sixty (60) days.
5.1 Unless the Contract or Sale Invoice provides otherwise, subject to 5.3, payment of the price, VAT and any other tax, duty, insurance, storage or delivery charges shall be due within thirty (30) days from the Sale Invoice date.
5.2 In the event that payment is to be made by a letter of credit then it shall be an express condition of the Contract that the letter of credit is irrevocable and is drawn on or confirmed by a bank in the Republic of Ireland and paid over the counter in the Republic of Ireland and all the documentation is presented to the Seller when requested by the Seller or otherwise in accordance with the terms of the Contract.
5.3 All payments payable to the Seller under the Contract shall become due immediately on its termination despite any other provision.
5.4 Time for payment shall be of the essence.
5.5 The Buyer may not withhold payment of any Sale Invoice or other amount due to the Seller by reason of any right of set-off or counterclaim which the Buyer may have or allege to have or for any reason whatsoever.
6. LATE PAYMENT
6.1 In the event that the Buyer fails to make payment of any Sale Invoice within its due date for payment then the Seller shall be entitled to (without limitation):
6.1.1 Charge interest on such Sale Invoice from the date of the Sale Invoice until the date of payment of the Sale Invoice at a rate of 8% above the base rate in force at the European Central Bank and such interest shall accrue at such rate after as well as before judgment;
6.1.2 Charge additional interest in accordance with the provisions of the European Communities (Late Payment in Commercial Transactions) Regulations 2012 at such rates and for such times as may be permitted under these regulations;
6.1.3 Suspend or cancel deliveries of any Goods due to the Buyer;
6.1.4 Appropriate any payment made by the Buyer to such of the Goods (or any other Goods supplied under any other Contract with the Buyer) as the Seller may in its sole discretion think fit;
6.2 For the avoidance of doubt, the rights and remedies of the Seller set forth hereto are cumulative, not exclusive, and the exercise of one thereof shall not deprive the Seller of the right to exercise others.
6.3 The Seller shall be entitled to exercise the remedies in Condition 6 above notwithstanding that risk and / or title to the Goods may not have passed to the Buyer.
7. RISK AND TITLE
7.1 Risk in the Goods shall pass to the Buyer:
7.1.1 Risk of loss shall pass to Buyer according to delivery terms specified in the Sale Invoice (currently Incoterms 2010); or
7.1.2 If the Goods are kept at the Seller’s premises under the provisions of Condition 4.5, or otherwise to the Seller’s order, upon collection of the Goods by the Buyer, or upon the expiry of seven (7) days from the Seller’s written notice to the Buyer that the Goods are ready for delivery, whichever is the earlier.
7.2 The Seller accepts no responsibility for any loss, damage or shortage which may occur to the Goods in transit after risk has passed to the Buyer, and in the event that the Buyer has a claim arising in respect of any such loss, damage or shortage, then such claim should be notified to both the Seller and the carrier as soon as is reasonably practicable. The Buyer undertakes in such circumstances to comply in full with the carrier’s standard conditions for claims for damage, shortage or loss in transit, and agrees to indemnify the Seller against any loss resulting from a failure to so comply.
7.3 Notwithstanding that delivery may have taken place and / or risk in the Goods may have passed to the Buyer, title to the Goods shall not pass to the Buyer until such time as the Seller has received in cash or other cleared funds full payment of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.4 Until such time as title in the Goods passes to the Buyer:
7.4.1 The Buyer shall hold the Goods as the fiduciary agent and bailee of the Seller, and shall keep the Goods separate from those of the Buyer and third parties, and shall keep the Goods properly stored, protected and insured against all normal risks, to the reasonable satisfaction of the Seller and identified as the Seller’s property and shall not destroy, deface or obscure any identifying mark or packaging on or related to the Goods;
7.4.2 the Buyer shall be entitled to use, re-sell or distribute the Goods in the ordinary course of its business (save that such entitlement may be terminated forthwith by notice from the Seller to the Buyer, and shall automatically terminate without notice in the event that a receiver or examiner is appointed over any of the assets or the undertaking of the Buyer, or a winding up order is made against the Buyer, or the Buyer goes into voluntary liquidation (other than for the purpose of a solvent reconstruction or amalgamation) or calls a meeting or makes any arrangement or composition with its creditors or any act analogous to the foregoing in any jurisdiction, and in the event of a liquidator or receiver being appointed then they shall pay into a separate bank account any sums received from third parties in respect of the sales to them of Goods by the Buyer up to the amount of any indebtedness of the Buyer to the Seller for the sole benefit of the Seller); and
7.4.3 provided that the Goods are still in existence and have not been sold by the Buyer in accordance with Condition 7.4.2 hereto, the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller, and if the Buyer fails to do so forthwith to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
7.5 Any Goods repossessed by the Seller may be resold on such terms as the Seller may in its absolute discretion determine and the Buyer shall remain liable to the Seller for the difference between the net proceeds of such resale and all outstanding sums due to the Seller in respect of the Goods and for all costs and expenses incurred by the Seller in repossessing, storing, insuring and re-selling the same.
7.6 The Buyer shall not pledge in any way, charge by way of security for any indebtedness any of the Goods which remain the property of the Seller. Without prejudice to the other rights of the Seller, in the event that the Buyer purports to do so then all sums whatever owing to the Seller by the Buyer shall immediately become due and payable.
7.7 The provisions of these Conditions relating to payment for the Goods shall apply equally (and without limitation) to payment for fees or charges incurred by the Seller in undertaking any extra work, requirement, modification, test or inspection.
7.8 Upon termination of the Contract, howsoever caused, the Seller’s (but not the Buyer’s) rights contained in this Condition 7 shall remain in effect.
7.9 Except where, prior to shipment, Seller agrees in writing to accept return of the Goods sold hereunder, Seller reserves the right to decline at its sole discretion requests from Buyer to return quantities of the Goods ordered but not utilised by Buyer for any reason. No returns may be made without Seller’s written approval. For approval `and issuance of Goods return instructions, Buyer should contact Seller. Buyer shall pay all return shipping charges to the location designated by Seller. Buyer may not set off from payments due to Seller any amounts for returns or
expected returns except with Seller’s written permission. Seller shall not be obligated to issue any payments or credits for returned amounts where Buyer is in default of any of its payment obligations. Restocking fees may be charged at Seller’s discretion.
8.1 The Seller shall provide to the Buyer, [free of charge]1, a Goods display together with promotional and advertisement materials (the “Sales Support Items”) for the sole purpose of promoting the Goods and the Buyer warrants that it shall not use the Sales Support Items to promote any third-party products.
8.2 The Buyer shall at all times comply with:
8.2.1 the brand guidelines issued to it by the Seller in respect of displaying the Goods; and
8.2.2 all directions and instructions by the Seller in relation to the promotion and advertisement of the Goods.
8.3 The Buyer shall give the Seller a minimum of 1 month’s prior written notice of the date it shall discontinue selling the Goods in its store.
8.4 Upon the Buyer discontinuing to sell the Goods aforesaid or for such time as the Sales Support Items are not in use, the Buyer shall within 14 days of either event and at its own expense return such Sales Support Items to the Seller.
8.5 The Buyer shall indemnify the Seller against any and all actions, costs (including, without limitation, the costs of defending any legal proceedings), claims, proceedings, accounts and damages howsoever arising in respect of the use by the Buyer of the Seller’s display pursuant to these terms and conditions.
9. PRODUCT RETURN
9.1 Refunds/replacements cannot be given (save as otherwise provided) if the Goods are returned unsealed or not in the original packaging (if applicable).
9.2 Without prejudice to Clause 9.1, the Seller may at its sole discretion replace or provide a refund in respect of any part of the Goods where it is viable to do so.
10.1 Subject to the provisions of Condition 11 below, the Seller warrants that the Goods will correspond with their specification at the time of order and will be free from defect in both materials and workmanship for a period of twelve (12) months from the Delivery Date.
10.2 Except where the Buyer is dealing as a consumer (within the meaning of section 3(1) of the Sale of Goods and Supply of Services Act 1980 (the “1980 Act”), all other warranties, conditions or terms relating to the fitness for purpose, quality or condition of the Goods (including but not limited to sections 13, 14 and 15 of the Sale of Goods Act 1893 (as amended by section 10 of the 1980 Act)), whether express or implied by statute, common law or otherwise, are excluded to the fullest extent permitted by law.
11. LIMITATION OF LIABILITY
11.1 Without prejudice to the generality of Condition 10above, the Seller shall be under no liability to the Buyer:
11.1.1 in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, a failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval;
11.1.2 whatsoever in the event that the full price (including, without limitation, those matters set out in Condition 7) for the Goods has not been paid by the due date for payment;
11.1.3 or otherwise be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
(a) Act of God, explosion, flood, tempest, fire or accident;
(b) war or threat or war, sabotage, insurrection, civil disturbance or requisition;
(c) acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
(d) import or export regulations or embargoes;
(e) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
(f) difficulties in obtaining raw materials, labour, fuel, parts or machinery;
(g) power failure or breakdowns in machinery.
11.2 Where any valid claim in respect of any of the Goods is based on any defect in the quality or condition of the Goods or their failure to meet their specification is notified to the Seller in accordance with these Conditions then the Seller shall be entitled to fix or replace the Goods (or the part in question) free of charge, or at the Seller’s sole discretion refund to the Buyer the price of the Goods (or a proportionate part thereto), but upon the Seller undertaking either of the steps in this Condition 11.2 the Seller shall have no further liability to the Buyer. In any event, and notwithstanding anything else to the contrary, Buyer shall not be entitled to any additional amounts or any other reimbursement, except as explicitly set forth in the preceding sentence of this Condition 11.2. For the removal of doubt, Buyer shall not be entitled to any reimbursement due to defect in the quality or condition of the Goods or their failure to meet their specification, unless Seller was notified of such defect and decided, at its sole discretion, not to replace the Goods (or any applicable component thereof) with conforming Goods or components. Notwithstanding anything else to the contrary in these Conditions, Seller shall not be under any obligation to fix or replace the Goods, or refund the price of such Goods, unless (i) it was notified of the defect in the quality or condition of the Goods or their failure to meet their specification, and (ii) it had the opportunity to inspect the Goods within a reasonable time after it was notified of the defect/non-conformity of the Goods. Except in respect of death or personal injury caused by the Seller’s gross negligence, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods.
11.3 Any claim (including any relating to the quality of the Goods) by Buyer arising out of this Contract shall be provided to Seller by written notice setting forth fully the facts on which it is based immediately after the date when the facts were discovered or reasonably should have been discovered, but in any event no later than 90 days after the date the Goods were delivered by Seller. Buyer unconditionally waives any and all claims that are not made during the requisite period required by this Contract and Seller shall not be obliged to accept any such claims made after such period.
11.4 Notwithstanding any other provision of these terms and conditions, the Sellers’s aggregate liability in respect of all claims, losses or damages, whether arising from tort (including negligence), breach of contract or otherwise under or in connection with a Contract pursuant to these terms and conditions shall be limited to 100% of the price of the Goods under that Contract.
12. INTELLECTUAL PROPERTY RIGHTS
12.1 As between the Buyer and the Seller, all Intellectual Property Rights and all other rights in the Goods, Sale Support Items and the Seller’s website shall be owned by the Seller, the Seller’s agents, subcontractors, consultants and employees as appropriate.
12.2 The Buyer shall indemnify the Seller on a full indemnity basis against any and all actions, costs (including, without limitation, the costs of defending any legal proceedings), claims, proceedings, accounts and damages in respect of any infringement of any patent, registered design, copyright, trademark or other industrial or Intellectual Property Rights resulting from compliance by the Seller with the Buyer’s specific instructions relating to the use of the Buyer’s Intellectual Property Rights.
13. DATA PROTECTION
The Buyer acknowledges and agrees that where Buyer provides Seller with its personal information (e.g. name, email address, address, phone and mobile numbers and/or other contact information, credit card numbers), it consents to the Seller: (a) processing and administering any personal data to perform all necessary actions to give effect to the Contract; and (b) retaining a record of incoming and outgoing communications (e.g. email). These Terms and Conditions supplement (and are in addition to) the terms of the Seller’s Privacy Notice.. Please note that by agreeing to these Terms Buyer shall be deemed also to have read, understood and agreed to our Privacy Notice in its entirety.
14.1 Unless otherwise agreed by Seller and Buyer in writing, no Contract or may be terminated by Buyer except by mutual agreement in writing.
14.2 Termination of a Contract is subject to the following conditions: (i) Buyer will pay for all undelivered Goods which are completely manufactured and allocable to Buyer at the time of Seller’s receipt of notice of termination; and (ii) Buyer will pay all costs, direct and indirect, which have been incurred by Seller with regard to Goods which have not been completely manufactured at the time of Seller’s receipt of notice of termination, plus a pro rata portion of normal profit on the Contract.
15. GENERAL PROVISIONS
15.1 These Conditions shall be governed by and construed in accordance with Irish law and the parties hereby submit to the non-exclusive jurisdiction of the Irish Courts.
15.2 Any dispute, controversy or claim arising out of or in connection with the Contract whether in tort, contract, under statute or otherwise, including any question regarding its existence, validity, interpretation, breach or termination of the Contract shall be settled by consultation between the Parties. In the event of failure of such consultations within 60 days (unless otherwise extended by mutual agreement) after receipt by the respondent Party of the written notice of such matter, then the matter shall be finally and exclusively resolved by arbitration under the arbitration rules of the United Nations Commission on International Trade Law (UNCITRAL) in force as at the date of the Contract (“Rules”), which Rules are deemed to be incorporated by reference into the Contract. The Tribunal shall consist of one arbitrator, to be appointed in accordance with the Rules. The seat of the arbitration shall be Dublin, Ireland. The language of the arbitration shall be English. The appointing authority shall be the President of the Law Society of Ireland. The matter and decision shall be governed by the substantive law referred to in the preceding paragraph. The arbitrator shall set forth the reasons for the award in writing. Where necessary, the decision in arbitration may be enforced by any court having jurisdiction.
15.3 No forbearance or indulgence by the Seller shown or granted to the Buyer whether in respect of these Conditions or otherwise shall in any way affect or prejudice the rights of the Seller against the Buyer or be regarded as any waiver of any of these Conditions.
15.4 The Seller may cancel any Contract at any time before the Goods are delivered by giving written notice. Upon giving such notice the Seller shall promptly repay to the Buyer any sums paid in respect of the Goods. Without prejudice to the limitation of Condition 11 above, the Seller shall not be liable for any loss or damage whatever arising from any cancellation in accordance with this Condition 15.4
15.5 The Seller reserves the right to sub-contract the whole or any part of the Contract.
15.6 Any provision of these Conditions or any Contract which is, or may be, void or unenforceable shall, to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision the Contract. If any court or competent authority finds any provision of these Conditions unenforceable because of the breadth of area, subject or time to which it applies, the parties agree that the provision shall be enforced to the fullest extent permissible by law of the jurisdiction where enforcement is sought.
15.7 Any notice under or in connection with these Conditions or any Contract shall be in writing and shall be served by registered post or by hand on the party to the address of the party set out in the Contract or at such other address as may subsequently be notified by one party to the other, and in the absence of any evidence of earlier receipt any notice shall be deemed to have been received: (i) if delivered by hand when left at the address for service; or (ii) if sent by registered post, on the second day after posting.
16. TECHNICAL ADVICE OR OBSERVATION
16.1 At Buyer’s request, Seller (or representative it may designate) may provide certain limited observation and/or technical advice associated with the sale and/or use of the Goods sold under this Contract (“Services”). Seller reserves the right to establish limits on the total time allocated to Buyer for such Services. Where Buyer and Seller contract in writing for additional or extended services, if any, those terms shall be controlling, within the scope of those extended services described.
16.2 Services are offered in an advisory capacity only, and Buyer assumes full responsibility for its use or non-use of such Services and agrees that Seller shall have no liability for Buyer’s use or non-use thereof and Seller makes no warranty, expressed or implied, as to the services.
16.3 Any provision of the Contract notwithstanding, each of Seller and Buyer, (in each case an “Indemnifying Party”) shall indemnify and defend the other Party and shall be responsible for all losses, damages, claims, liabilities (including attorney’s fees), demands, penalties and interest (“Claims”) arising out of Services, where also arising out of (i) injury, disease, or death of the Indemnifying Party’s own employees, or (ii) loss of or damage to the Indemnifying Party’s own property, even if (i) or (ii) above is caused in whole or in part by the negligence of an indemnified party or their employees or agents.
16.4 When visiting each other’s premises, Buyer and Seller and their respective personnel shall observe all rules or regulations that are in force on such premises. Buyer shall inform Seller of hazards, reasonably associated with the provision of the Services. A Party may keep or withdraw its personnel from any site of the other Party without any liability for delay or otherwise if, in the opinion of the first Party, that site represents a danger to the safety of its personnel.
16.3 Buyer is solely responsible for and assumes all risk related to the proper and safe, handling, preparation, storage and use of the Goods received from Seller. The Buyer is aware and acknowledges that the Goods
are for external use only and are not fit or certified for consumption and should never be consumed.